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Experience design

AI-powered predictive asset management for water utilities

AI-powered predictive asset health platform for water utilities

Brand image

Overview

Aging, buried infrastructure makes it difficult for water networks to manage assets effectively. Traditional workflows lack the precision and scalability required for modern utility operations and the regulatory environment they operate in. This project shows key screens and design system components developed as a result of my end-to-end design of a greenfield concept → enterprise SaaS platform that was built to address these issues.

The multi-tool platform was designed and built for strategic planners and leakage teams within water utilities, informed by a series of interviews and iterative testing that I lead throughout the development of the project. The tools dramatically improved their workflows with easy-to-use interfaces, enhanced with Agentic AI integration to assist in their productivity and confidence in the platform.

UX process

Establishing users and their requirements

Beginning with in-depth interviews and discovery sessions with stakeholders from one of the UK’s largest utilities, we established an understanding of network architecture, workflows and existing software, and identified 3 key user types: Strategic Planner, Leakage Analyst and Field Technician.

Core use cases and user stories defined

Based on discovery interviews and aligning with business requirements, core use cases were established, and the most important user stories were prioritised, providing a solid foundation to base initial wireframes and conceptual design work on.

Website ui design
Website ui design
Website ui design
Website ui design
Website ui design

Visuals and infographics

Here are some examples of graphics I created to explain technical concepts for use in marketing materials, presentations and product explainers.

UX process

Establishing users and their requirements

Beginning with in-depth interviews and discovery sessions with stakeholders from one of the UK’s largest utilities, we established an understanding of network architecture, workflows and existing software, and identified 3 key user types: Strategic Planner, Leakage Analyst and Field Technician.

Core use cases and user stories defined

Based on discovery interviews and aligning with business requirements, core use cases were established, and the most important user stories were prioritised, providing a solid foundation to base initial wireframes and conceptual design work on.

Website ui design
Website ui design
Website ui design

Tool 2: Tactical incident management

This tool is designed to allow water networks find the source of incidents such as leaks and bursts, in an efficient and easily-traceable way.

Key Objectives

1. Enable multi-user interaction (Analyst and Technician)

Securely onboard, validate, and unify data from disparate sources through a visual, interactive ontology—turning scattered inputs into a cohesive, trustworthy foundation for intelligent workflows.

2. Efficiently find and record incidents (field investigations)

Users should be able to explore and analyse assets like Mains, Valves, and Hydrants across regions (DMZs, DMAs, and DPAs) through an interactive map and reporting interface. Assets and regions should be able to be filtered, group into cohorts, and exported as reports.

3. Get real-time analytics of field investigations

Select areas and assets, apply budgets, filters, and scheme types—then let AI generate tailored, high-confidence maintenance plans that balance operational priorities with long-term cost efficiency.

Value added

  • Led design from greenfield concept → enterprise SaaS platform
  • Took product management responsibilities, aligning product vision, roadmap and delivery
  • Developed corporate brand identity and visual design system
  • Contributed to client and investor pitch presentations
  • Supported senior leadership with advice, leveraging investor-led startup experience
Website ui design
Website ui design
Website ui design
Website ui design
Website ui design
Website ui design
Website ui design
Website ui design
Website ui design
UX foundations & product definition
UI design & Product delivery