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Aging, buried infrastructure makes it difficult for water networks to manage assets effectively. Traditional workflows lack the precision and scalability required for modern utility operations and the regulatory environment they operate in. This project shows key screens and design system components developed as a result of my end-to-end design of a greenfield concept → enterprise SaaS platform that was built to address these issues.
The multi-tool platform was designed and built for strategic planners and leakage teams within water utilities, informed by a series of interviews and iterative testing that I lead throughout the development of the project. The tools dramatically improved their workflows with easy-to-use interfaces, enhanced with Agentic AI integration to assist in their productivity and confidence in the platform.
Beginning with in-depth interviews and discovery sessions with stakeholders from one of the UK’s largest utilities, we established an understanding of network architecture, workflows and existing software, and identified 3 key user types: Strategic Planner, Leakage Analyst and Field Technician.
Based on discovery interviews and aligning with business requirements, core use cases were established, and the most important user stories were prioritised, providing a solid foundation to base initial wireframes and conceptual design work on.
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As part of building a cohesive and scalable product experience, I created a comprehensive design system to unify UI components across the platform.
Below are selected elements from that system, reflecting foundational work across typography, interaction, and visual styling. The system includes a colour palette designed to meet at least WCAG 2.2 AA accessibility standards and is underpinned by design tokens to ensure consistency and enable rapid iteration across both design and development. It also supports easy white labelling, allowing seamless adaptation to client brand colours.
Beginning with in-depth interviews and discovery sessions with stakeholders from one of the UK’s largest utilities, we established an understanding of network architecture, workflows and existing software, and identified 3 key user types: Strategic Planner, Leakage Analyst and Field Technician.
Based on discovery interviews and aligning with business requirements, core use cases were established, and the most important user stories were prioritised, providing a solid foundation to base initial wireframes and conceptual design work on.
Here are some examples of graphics I created to explain technical concepts for use in marketing materials, presentations and product explainers.
Beginning with in-depth interviews and discovery sessions with stakeholders from one of the UK’s largest utilities, we established an understanding of network architecture, workflows and existing software, and identified 3 key user types: Strategic Planner, Leakage Analyst and Field Technician.
Based on discovery interviews and aligning with business requirements, core use cases were established, and the most important user stories were prioritised, providing a solid foundation to base initial wireframes and conceptual design work on.
